Your Information, and How We Handle It

We collect information that you voluntarily provide through the forms and service intakes on this website. This may include your first name, last name, email address, phone number (if provided), the nature of your inquiry, and any message or details you choose to share.

When you use Builder Match, you may provide information related to your new-home search. When you use Apartment Match Florida, you may provide information related to your apartment search. The specific information requested depends on the service and is used to help understand and assist with your request.

We may also receive basic technical information, such as the pages visited and general device or browser information, as part of normal website operation.

We may use the information we collect to:

• Respond to your inquiries and requests;
• Provide the requested real estate and housing-search services;
• Communicate with you regarding a requested service;
• Maintain records related to our services;
• Operate and improve the website and our services; and
• Protect the security and integrity of our systems and comply with applicable legal obligations.

We do not automatically share your information with builders, apartment communities, agents, or other outside parties unless the applicable service workflow and your request support that step.

Information may be shared only as reasonably necessary to provide the requested service, to operate service providers that assist our business, to comply with legal requirements, or with appropriate consent where required.

Builder Match results are not made public, and buyer information is not automatically released to outside agents. Outside-agent contact sharing is subject to the application’s applicable consent and referral controls.

Apartment Match Florida renter information is not automatically sent to every community. Information may be used to identify potentially relevant participating communities and to facilitate an appropriate referral when applicable.

Excelsior New Home Group does not sell personal information as a consumer-data product.

We may use service providers that help operate the website, customer relationship management, communications, and business systems. These providers may handle information only as necessary to perform their functions and consistent with our instructions.

This website may use basic platform features, cookies, or technical logs as part of normal operation. We do not represent that advertising cookies or behavioral advertising tracking are in use where they are not.

If additional analytics or similar technologies are introduced, this policy will be updated to describe them accurately.

Excelsior New Home Group uses reasonable administrative and technical measures designed to protect information. However, no online system can guarantee absolute security, and we cannot guarantee the security of information transmitted over the internet.

We may retain information as reasonably necessary for business, legal, recordkeeping, and service purposes. A fixed retention period has not been established for every type of information.

You may choose not to provide optional information. You may also contact us with questions about the information you have provided.

Because a formal public business email is not yet available, please direct privacy questions through our Contact page.

This website and its services are intended for adults seeking real estate or housing-related services and are not intentionally directed toward children. We do not knowingly collect personal information from children as part of these services.

These privacy and information practices do not change Excelsior New Home Group’s commitment to Equal Housing Opportunity and applicable Fair Housing requirements. We do not collect or use protected-class information to make housing recommendations.

This policy may be updated from time to time. The current version will be posted on this page with an updated “Last Updated” date.

If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact page. A representative from Excelsior New Home Group will follow up with you.